Shipping & Returns
Important Customer Information
Our office is available during Monday to Saturday from 9am to 9pm.
Order data and the Terms and Conditions are also part of our order confirmation emails, which we send to you after the order processing has been completed.
Credit & Debit card payment details are securely processed using google or paypal.
If you are paying by Cheque, Postal orders, or International Money Order (all in UK Sterling only), please send to:
Navrongo Projects Ltd,
Appley Lane North,
We confirm the arrival & then processing of your payment, and your goods will then be despatched accordingly. If you have paid by cheque, then dispatch (see below) is after clearance of the cheque (7 working days after banking), plus any delays as already notified.
We ship Worldwide. All prices include VAT and exclude shipping costs. Shipping costs are calculated based on the weights (& sizes) of products ordered, & the country of location of the buyer. All shipping costs will be displayed before you finalize your order.
Information about availability and delivery period are part of the product description on the product page. If there is no information available, then you should receive your order within 7 to 14 days (for UK clients) & 7 to 28 (for overseas clients), after the placement of your order and clearance of funds. Orders are generally dispatched from our UK office, within 1 to 3 working days, assuming the item is in stock (in our UK office).
We are not responsible for any Importation taxes imposed by your country of destination. Such costs are your responsibility.
If the item is not in stock in our UK office, as displayed on the product page, then it will not be dispatched (at the earliest) until it becomes available. If the item is to special order, as shown on the product page, then it may take up to 2 to 6 weeks (plus any possible delays by UK Customs) to be delivered by air or ship from our USA supplier, to our UK office. Please note that delivery time is the sum of dispatch time plus shipping time. Shipping time is typically 1 to 7 days (for UK orders), & 7 to 28 days (for overseas orders). Delays by the shipper (Royal Mail, or Courier) are not our responsibility- see below. If all ordered products are not available, part orders will be processed and despatched, & you will not be charged the extra postage cost. If an item becomes out of stock, it may take up to 28 days before dispatch, dependent on the supplier. If it takes longer, we will notify you, & offer an alternative item, if you do not want to wait for the supplier to restock to us. We generally use a USA based supplier, who has its manufacturing factories located in China. So, if the supplier runs out of a product, it may take some time before the supplier restocks, & we receive new supplies (ie months, rather than weeks), also as stock has then to be shipped to us in the UK.
For all items: no refunds, no exchanges. All sales are final.
All products, services and prices shown in our online shop are legally binding after entering all personal contact information and by clicking the "order now" button, on the order confirmation page, & the order is considered binding. You will receive order confirmation after the order process has been completed. The sales agreement is valid as soon as the sales confirmation is sent. People purchasing all orders must be over 18 years of age. We display, to the best of our knowledge, the latest pictures and photographs of the items for sale, from our supplier. But, because of the manufacturers constant updating of products, some items purchased may differ from those shown. Therefore pictures are for illustration use only. We will not issue a refund/exchange due to such variation of a products image.
We are not liable for lost or delayed orders due to postal services (in the UK or overseas), & consequently orders that are not delivered to the client on time (for required events or times). We reserve the right to send alternative or similar products, if the item/s ordered are discontinued or temporarily out of stock at our suppliers.
If the goods are returned to us, we will resend and charge for any direct costs to us for the return and resending. If an item is lost or damaged by the delivery company (Royal Mail, & Couriers), it is up to the recipient to make a claim for loss against those services. We use several forms of Signed-For delivery, and we will provide the necessary tracking details to further any claim.
The current statutory provisions for the return of goods shall apply. The time frame for the return of goods begins when you have received the goods. The buyer is responsible for all shipping costs related to the return of the goods. A 20% re-stocking fee is charged for unwanted items, under valid circumstances. Masks and wearable items are non returnable because of the nature of the products and health and safety issues.
If you are purchasing a latex mask, costume or prop, please note that these items are individually made and will differ from item to item, or may look different from the pictures shown on the website. Some may contain marks or blemishes, or different in colour, & this is due to the nature of the materials and the manufacturing process. We are not liable to issue refunds or exchanges, for such variation, due to the manufacturing process. Mask sizes : the masks are all one size for average adult heads, only due to the flexibility of the latex the masks: they will adjust to the size and form of your head. Some of the masks are slightly larger that most heads (e.g. to simulate a disproportionally large head). You can trim carefully around the eyes if irritation or discomfort is experienced. Please note that the masks are not suited for you if you have a large head, a small head, or if you are allergic to latex or rubber. The product life of the masks is limited, as latex will get brittle or corrode after some time. You can extend the lifetime, if you protect the mask from direct sunlight, or extremes of temperature, and store the mask without applying pressure to it.
The warranty applies based on current statutory provisions. Additional information about manufacturers warranties may be found on the product pages or in the product manuals.
We respect your privacy, & will not give your contact details (name, email address, home address, phone number) to any other third party.
Conditions of Use
Our stock is not designed, manufactured or sold to be worn while operating machinery of any sort, & we are therefore not responsible for any accidents or injury of any parties caused by the use of our stock for such behaviour. We are also not responsible for any injury caused to a client or 3rd party, due to the wearing of our stock for inappropriate behaviour (including parties, swimming, jogging or marathons (full or partial), or alcohol consumption). The stock is intended for adult use (over 18 years old), & if used by child (under 18), then their behaviour it is the responsibility of the supervising adult, not ours.